Usage and Security Policy:
SuperbNexus don’t support any anti-government, anti-religious, cheat-business or terrorist activities. Because of user privacy, we never trace customer’s private contents, so for any kind of activity customer will be responsible for it, not the SuperbNexus. If we find legal complain from proper authority we have the right to suspend that product or service. We allow using any kind of contents unless it is harmful for our Servers. If you store any harmful content that may harm our Servers or other Customers, we will have the right to suspend your activities.
SAFETY AND SECURITY
We provide 100% guaranteed safety and security for your product or service that we provide or maintain for you. If you develop your website, surely we will not be responsible if your website gets hacked, or anything harmful happens in your web system. It is your web developer (designer and coders) who will be responsible for it. After we deliver a service or product, if you don’t take proper care of it, and for this reason if the product or service fails, we will not be responsible for it.
SuperbNexus guarantees you 100% safety and security of those product and services that SuperbNexus develops, delivers or maintains for you. But, if you “share your username/password with others”, if you “use infected or illegal content on your website or hosting”, or if you “do not develop and maintain your application/website properly”, and later if your website or hosting gets hacked – for any of such reasons SuperbNexus will not be responsible.
MONEY BACK GUARANTEE
If you find and can prove any of our product or service bad within 30 days after you receive the product or service, we will return your money back.
CHANGE IN PRICE OR PACKAGE
We reserve the right to change prices listed on SuperbNexus.com, and the right to increase or decrease the amount of resources given to plans at any time.
PAYMENT, SUSPENSION AND TERMINATION
If you don’t pay for your product or service, it will not be activated. In some special cases of services, if you pay half, and don’t pay rest of the amount within the proper time, we will contact you to pay us, and will provide you maximum of 7 to 30 days to pay that due. We will have the right to terminate your service if you don’t keep your commitment.
We ensure you any kind of reply on your feedback within 1 to maximum 24 hours depending on the complexity of the issue.
We guarantee you 99.99% uptime of our Managed Servers and 99.9% Uptime Guarantee of our Cloud Dedicated Servers and Reseller Hosting Accounts.